Return and Exchange Policy

At FNL Clothing Co., we are committed to providing high-quality products and a reliable shopping experience. This policy outlines the terms and conditions governing exchanges, returns, and store credit for purchases made through our official online store.

1. Exchange & Return Eligibility

Customers may request an exchange or return within 14 days of receiving their order, subject to the following conditions:

  • Items must be in their original condition, unworn, unwashed, and unused.
  • All original hang tags must remain attached.
  • Items must be free from stains, odors, damage, or alterations.
  • Proof of purchase or an order number must be provided.
  • Exchange or return requests must be submitted within 14 days of delivery.

FNL Clothing Co. reserves the right to decline voluntary exchanges or returns that do not meet these conditions. These conditions do not limit applicable statutory consumer rights.

2. Exchanges

Exchanges are accepted within 14 days of delivery, subject to product availability and the eligibility conditions outlined above.

  • Customers may exchange items for a different size, color, or product.
  • If the replacement item is of higher value, the customer must pay the price difference.
  • If the replacement item is of lower value, the remaining balance will be issued as online store credit.
  • All exchanges are subject to stock availability.

3. Returns & Online Store Credit

FNL Clothing Co. does not offer monetary refunds for change-of-mind returns, except where required by applicable law.

Eligible returns will be compensated through online store credit, subject to the following conditions:

  • Return requests must be submitted within 14 days of delivery.
  • Returned items must meet the eligibility conditions outlined in Section 1.
  • Store credit will be issued once the returned items have been received, inspected, and approved.
  • Store credit will be equivalent to the purchase price of the approved returned items, excluding shipping fees where permitted by law.
  • Store credit may be used toward future purchases through FNL Clothing Co.'s official website.
  • Store credit cannot be exchanged for cash or transferred to another customer.

Where applicable consumer protection laws require a monetary refund, FNL Clothing Co. will comply with those requirements.

4. Shipping Fees

FNL Clothing Co. will cover all applicable shipping costs when:

  • An incorrect item has been delivered.
  • An item arrives defective or damaged.
  • The exchange or return is required due to an error made by FNL Clothing Co.

Customers will be responsible for shipping costs when:

  • Requesting an exchange for a different size, color, or style.
  • Exchanging an item due to personal preference.
  • Returning an item due to a change of mind, where permitted by applicable law.

For customer-requested exchanges, the customer is responsible for both the return shipping fee and the shipping fee for the replacement item.

Original shipping fees are non-refundable, except where required by applicable law.

5. Defective, Damaged, or Incorrect Items

If an item is received damaged, defective, or different from what was ordered, customers should contact our customer service team with their order details and supporting photographs, where applicable.

FNL Clothing Co. will provide an appropriate remedy, which may include:

  • Exchange for the correct item.
  • Replacement with an equivalent product.
  • Online store credit.
  • A monetary refund where required by applicable consumer protection laws.

FNL Clothing Co. will cover all applicable shipping costs associated with resolving such issues.

6. How to Request an Exchange or Return

To initiate an exchange or return, customers must contact our customer service team and provide:

  • Order number.
  • Item details.
  • Reason for the exchange or return.
  • Supporting photographs, where applicable.

Once the request has been reviewed, our customer service team will provide instructions regarding the return process.

Items should not be shipped back without first receiving return instructions.

7. International Orders

International exchanges, returns, and store credit are subject to applicable consumer protection laws in the customer's country.

Where local regulations provide additional cancellation, return, or monetary refund rights, those rights will take precedence over the standard terms of this policy.

8. General Terms

  • All voluntary exchanges and returns are subject to the eligibility conditions outlined in this policy.
  • Exchanges are subject to product availability.
  • Online store credit is valid exclusively for purchases made through FNL Clothing Co.'s official website.
  • FNL Clothing Co. reserves the right to inspect returned merchandise before approving voluntary exchanges or issuing store credit.
  • Nothing in this policy limits or excludes customers' statutory consumer rights.

For further assistance regarding exchanges, returns, or store credit, please contact our customer service team at info@fnlclothing.com.

FNL Clothing Co.